After purchasing this treadmill directly from Livestrong (free shipping, no tax in my state), I was notified that one of two freight carriers would deliver it. I never received another communication, but got delivery in about 6 days, which is pretty quick in my opinion.
The box was damaged, but upon initial inspection, the damage was superficial (a bit of scuffing to the motor cover was all that was apparent), so I accepted delivery.
After opening the box, I found some broken plastic pieces in the box, but not finding where they came from, I assumed they were holding cables in the box or something and put them aside. Only after assembly, did I find out what it was - there was a terrible rubbing noise when I first started the treadmill.
To make a long story short, the flywheel from the motor was rubbing against the BOTTOM cover of the treadmill, which was where the broken pieces came from. Assuming it was a problem with the bottom cover itself, I ordered a replacement from support.
After it came (about a week later), the local support company came out to install in after another week or so. After about 4 hours, we couldn't resolve the rubbing problem - it appeared that the box had been dropped very hard, and had bent either the motor mount or the frame.
Hopefully the replacement motor mount that I ordered corrects the problem, otherwise I will insist on a new treadmill.
That said, when the treadmill IS working, it's great. I don't have a lot of experience with home treadmills, but it seems very quiet and goes up to a high speed and a high incline. The built in workouts are not.
The only downside that I noted was the built in heart rate monitor (hand grips). It's not very accurate, and the fact that you have to hold the stationary hand grips doesn't help, especially when getting up in speed; you want to let your arms swing and really get into the workout. If you want, you can get a wristwatch style heart rate monitor from a sporting goods store and be able to use it with any equipment or even outside.
All in all, it's a good treadmill - I can't fault the company for either the handling company or delivery company's mistake; the repair technicians did say that they'd install a lot of these and have never seen this particular issue. I do expect Livestrong to rectify it and stand by their product and am hoping for a satisfactory outcome to be able to use the treadmill I purchased.